Feb 05

Liverpool copywriting – a very Northern affair

Liverpool CopywritingThis is a guest post from the most wonderful Bob of Phronesis Freelance . I really appreciate the input so thanks Bob!

The north-west gets a bit of a bad rap, with Liverpool and Manchester often losing out to Birmingham in people’s assessment of which is England’s ‘second city’.

And sure enough, if you’re talking about population alone, London’s is over eight million, Birmingham’s over one million, Manchester’s little more than 500,000 and Liverpool’s slightly less than that.

But when you hire a copywriter in Liverpool, you’re not getting somebody who works in isolation. Merseyside as a whole has a population of 1.4 million people, Greater Manchester contains 2.6 million, and the north-west has around seven million residents in all.

Look at the Google Trends data for people searching for ‘Liverpool’, and you can see that interest in the city comes from across the north-west.

Searching for Liverpool

Understandably, Liverpool itself is the location where most searches for the word ‘Liverpool’ come from, so let’s use this as our Google Trends base measure.

Roughly a third as many searches come from St. Helens, 15 miles away, while around an eighth as many come from Preston, 30 miles to the north of Liverpool.

Manchester, roughly 35 miles to the east (and home to me!) conducts about a ninth as many searches for ‘Liverpool’ as Liverpudlians do themselves, with a similar proportion coming from Chester, 20 miles to the south.

This gives Liverpool a local area of interest that stretches for 20 to 30 miles (or more) in any direction, at least on its landward side.

Even London searches for ‘Liverpool’ 8% as often as Liverpool itself – although the evidence suggests that a lot of those searches are actually for Liverpool St Station, which is in London itself.

Copywriter Collaboration

I usually describe myself as a Manchester copywriter, but I’m proud of my Northern heritage as a whole – I’m originally from Scunthorpe, my family are of Yorkshire blood, and I work closely with Bethan (the eponymous Write Sprite) in her capacity as a talented, home-based copywriter in Liverpool.

We may live and work almost 40 miles from one another, but thanks to the internet (and Twitter, in particular), we can collaborate as a two-man north-west copywriting team, and have done so in the past.

I think the point is that London is so self-contained, that its surroundings are often overlooked. Birmingham, too, is relatively isolated in its West Midlands location.

But the North of England as a whole is strongly linked by the M62, the Transpennine rail route, and a strong sense of community. Not to mention the fact that we’re cheap.

I have had London-based clients who were frankly astonished at the quality of content they could get from ‘up North’ for a fraction of the price they would need to pay a London-based copywriting agency.

So if your budget is stretched, or you just want to maximise your return on investment, look North and hire a Liverpool copywriter (or a Manchester one, for that matter…) and tap into a region that is often overlooked on a national scale.

Bio: Bob Bardsley is a freelance Manchester copywriter; he and Bethan have worked closely together on several client briefs in the past, and collaborate regularly in their freelance careers via Twitter and email.

Photo Credit: Rhisiart Hincks via Compfight

Oct 16

The Write Sprite talks to Trabasack

Trabasack CurveWhen I first started out, Duncan, the Director of Equip-able Ltd who produce the awesome range of Trabasack products was one of my very first clients and we still work together regularly. I thought I’d ask Duncan a few questions to see why he values copywriting services and how they have helped his specific business. Duncan has used The Write Sprite for over 12 months now.

Tell me a bit about your business?

We make a new type of bag that you can also use as a place to work on your lap. My wife designed it, and we created a company to sell it. We have been through the whole process from product design to large scale mass production in China. Don’t tell me to go on Dragons Den.

Why do you use copywriters?

We are a small business with no debts to banks or other investors. We try to do everything ourselves. In reality, we often can’t, so we find people who can help us. They have to add more value to the company than they cost. A good copywriter is essential for an online business like ours. Our product is versatile and appeals to a wide range of customers. We have to create information online to bring those people to us. The buzzwords are ‘curation’ or content marketing (Mashable is the biggest example I can think of). We need copywriters to help create that content for us.

What do you look for in a copywriter?

Fluid use of English, ability to help in emergencies, willingness and capacity for learning and knowledge about our company and the type of content we require. The ability to use (or learn to use) many platforms. Honesty and being easy to talk to are also essential.

(Here’s hoping I fulfil these criteria)

Has using professional copywriters worked well for your business?

Our company ethos is about inclusivity and universal design. We want our products to be able to be used (without modification) by a wide range of people. I have launched ten new special interest blogs/sites for our company in about a year. That would have been impossible on my own or prohibitively expensive if I had outsourced the entire thing to a media company. Some of our most popular sites include:

By rolling out such a large number of specialist sites we have been able to triple traffic and direct sales on our main website http://trabasack.com and have also been able to appeal to a wide range of people without alienating people without specialist interests. Online content marketing and social media is our primary method of advertising, which has made using copywriting services essential.

You can see Duncan’s testimonial of my work on the testimonials page of this site and can check out a review from one of his sister companies Living with Disability at Rated Names. My thanks go to Duncan for sharing his time and answers and I look forward to many more years working with his company.

Aug 11

Nice Tweet Appreciation

One of my clients requires me to write blog posts about various products which can benefit people living with disabilities. This has been one of my longer term roles and can be really interesting when we come across products we’d never have considered as useful to people living with particular disabilities. A few months back, we came across @touretteshero on Twitter and found her blog packed with fantastic ideas which we thought we could feature, obviously giving a nod back to the original poster.

Once of these items was the simple wrist strap and the post I put together for my client is here and I was really pleased to see that @Touretteshero enjoyed reading the post and said as much via Twitter to the blog owner:

It’s always nice to hear someone who inspired a post likes what you’ve come up with whether it’s personal or for a client and so I thought I’d share this. Thanks @touretteshero and congratulations on your book launch – it looks fantastic.

Choosing a Twitter Client for streamlined tweets (or not)…

Hootsuite for client tweetsTweetdeck for personal tweetsI use Tweetdeck to manage my tweets and I absolutely love it. I also offer social media management services to a couple of clients and to keep their tweets separate from my own I tend to use Hootsuite as it means I don’t get things mixed up. I also use Tweetcaster Pro on my mobile for my personal tweets, have Hootsuite set up for clients and use the regular HTC Twitter client for my business tweets. I think I might be slightly overloaded when it comes to Twitter clients but I wouldn’t want to miss a single tweet would I?

Jun 22

Busy Week & Stupid Health

I missed my blog post this week for a couple of reasons. Firstly, I have been super busy with some exciting new leads and meetings *hello if you’re reading this new people :) * but I also ended up in hospital on Monday which put a spanner in my Tuesday blog post plan.

Anyway, I’m all good, as far as I know and a couple of things are still to be investigated but I am working as ever and am looking forward to getting started on some new copywriting, editing and even social media management projects.

Everything is looking bright at the moment and I’ll of course be back on Sunday with the next Small Business Sunday instalment.

Jun 17

Small Business Sunday: Comparing Yourself to Others

We’re back again with another Small Business Post again, courtesy of Fee and her endless list of fantastic topics that are just great to discuss. This week, she’s been discussing The Danger of Comparing Yourself to Others over on her site and of course now, I want to put across my thoughts on the same issue. I am more than guilty of looking at competitors website, services and adverts, I think it’s essential to ensure you aren’t completely going about things the wrong way plus it also gives you a hint as to what works and what doesn’t. I’m not suggesting that I go to competitor’s sites and think ‘UGH that’s rubbish’, it’s more like seeing what works for them and how I can do things a little differently. There are scores of carbon copy companies out there who claim to do things differently but in reality, they don’t. I hope to be different, this is why I try and offer slightly different services to your regular copywriter, including my Creative Writing Support Package which has proved quite popular with a couple of budding writers and I have scope for a further development of this which has stemmed from my book reviewing hobby/service via my other blog. Anyway, back to the topic.

You are clearly not the only person who does what you do, this never happens, there is always someone else offering an element of your idea in some way and comparing yourselves to others is a fantastic way of reflecting on yourself and seeing what you can do differently and how you can ensure you are offering the best you can offer. Of course, there are pitfalls to looking at competitors, the big names are out there and there are folk who can genuinely claim to have worked with a hugely successful and popular brands and therefore, they look extremely credible and have a really strong customer base to support them. However, as a small business I think perspective is important, there’s no use me comparing myself to someone who has just come out of an agency based job where they’ve been able to lift a number of clients and take them with them in their new venture, it’s a different circumstance entirely to my own and the same can be said when you come across the big guns who’s been in the game for years and years.

I put together this little Wordle (yes, I love Wordles a bit too much) which I think shows many of the things a potential customer will be looking for from a copywriter and I feel able to say yes to the majority of the points I’ve made and so, I know I can do what I do and I know there are people out there who want the service. I beat myself up a lot during the first few months, especially when putting this site together, I wondered whether it would even be worth it.

It is worth it. 

Jun 12

Working Worries: Writing the Unknown

Offering professional writing services is fraught with potential dilemmas, especially when it comes to expertise. No one can claim to be an expert in all fields that potential customers could want content written about but you can claim to be an expert in the actual writing process. Equipped with the skills to produce great quality text, the subject matter shouldn’t be an issue as writing about unfamiliar and unknown topics is all part and parcel of the fun and excitement of working in the industry. From my point of view an unfamiliar topic is often more exciting than what I’m regularly used to as it gives me a chance to research a new area, work on a whole new tone of voice and produce copy which is tailored to a subject I would never have expected to cover.

Over time, I have built up a few specialist areas which are mainly due to my main client base but I am in no means limited by these few areas and even more interestingly they are not areas I ever imagined myself specialising in. There is great satisfaction in the research process involved in a brand new topic area and I thrive on the pressure to deliver in an area which is completely new to me. Whether it’s a professional profile for a firm of actuaries or writing copy for a newsletter for a new crèche in my local area, the importance of research cannot be underestimated.

Approaching the Unknown: Copywriting about unfamiliar topics

When I am approached to start a new project or contract in an area I haven’t experienced before, after the initial rush of excitement, I make sure I have time dedicated to planning. It can easy to jump on Google and just search their specific keywords or terms and look for similar sites out there but that’s doing a disservice to your client. I believe if someone contacts me directly it’s because they want the personal service I offer and they don’t want me rehashing somebody else’s words and fitting them into their brief. The research and planning process of course involves looking into competitors’ sites and related searches but essentially, you should be able to get all the information you require from your client, even in the most basic terms, to ensure they are provided with a new website, weekly blog feature or newsletter which suits their needs, matches their company ethos and fits with the personality they present for their business. Whether you’re talking about fishing or pharmaceuticals should be irrelevant as it’s the person and their preferences that matter, to ensure their website or required copy represents them and their needs.

Acquainting yourself with the ins and outs of the business in question is of course necessary, you can’t get away with no research at all but you don’t need a PHD in a specific area to provide them with competent, well written copy which both gets their point across and carries the tone that they were looking for.

I adore writing the unknown, it adds a little variety to the day and shakes things up a little.

Jun 10

Small Business Sunday: Representing your Company

I’m back again, getting involved with the lovely Vintage Fee’s Small Business Sunday feature. Have a good read of Fee’s post and see exactly what we’re chatting about this week although of course, we have different takes on the same issues I imagine. Well we’ll soon find out anyway.

So, after a week of talking about organisation (I have a whiteboard on its way!) this week the theme  is representing your company and I have taken this to mean, how to keep your personal and business lives separate, if you deem it necessary. For me, this is a yes and no situation. Obviously, this post is appearing on both my personal and business blogs on the basis that I want to attract as many readers as possible and I also like the idea of cross posting relevant posts to both my sites. However, I do maintain separate Twitter accounts for work and personal purposes and this is mainly to keep my mind focused on the right thing and of course, with the wonderful Tweetdeck at my fingertips I can manage multiple accounts without too much difficulty and am able to promote my business via my personal account, which I do a lot but not so it becomes desperate.

Equally, I have a business page on Facebook, which is of course connected to my personal page but there are very few interactions between to two, save sharing links and the occasional post from my personal account nudging folk in the direction of my business page.

I never share links to my personal sites from my business site because it seems irrelevant and of course, my general chit chat on my personal blog just isn’t very relevant to my work, aside from being written by me, I don’t really think there’s a connection at all. That being said, pretty much everyone who uses my business site is aware of my personal sites so it can’t all be bad.

I think I am managing to represent myself pretty well online although I need to work much harder on my face to face interactions. I’m new to business and not ashamed to say it can be very intimidating when you’re making your first moves into a new area. I am tentatively looking at networking opportunities but need to research the options and expectations in more depth. I am very proud of what I do and confident in my abilities to do it well but saying this in front of a room full of strangers is a different matter. Any advice or tips would be greatly appreciated, I’m learning all the time!

Jun 08

Infographic: Breaking Out of that Creative Rut

I’d be lying if I didn’t say Copyblogger is a fantastic resource for all word-related, web-related and work-related inspiration. Their blog is amongst my absolute favourites out there and a recent post focussed on the aforementioned topic and they created this awesome infographic to further corroborate their findings. I just have to share it’s greatness:

How to Break Out of a Creative Rut

Like this infographic? Get more content marketing tips from Copyblogger.

I love infographics and find them hugely inspiring and think this one in particular is extremely interesting. The statement that resonated with me most was

Believe it or not, it is possible to think about a problem so much you lose the ability to act

This made me think about the service I’m offering and the services I’ve used and just how easy it is to get wrapped up in something that eats up hours of your time that you could be dedicating to an aspect of your business that you are more than capable of handling without an issue. It’s no secret this website took me an absolute age to put together, mainly because I spent far too long thinking about it and finding new areas I wanted to change and improve on. If I had had any sense at the time, I would have simply employed a professional to design the site on my behalf and the problem would be dealt with.

Everybody has their own strengths and areas in which their creativity can prosper and making the most of those strengths is how you can succeed. I’ve tailored The Write Sprite to services I believe I can offer confidently, competently and I can use my creative skills to achieve the best possible outcome for a range of clients from a wide range of fields. Why waste your time poring over the right words to use when there are professionals who thrive upon this opportunity and can ultimately produce a quality end product in good time?

Whenever I’m having trouble thinking of something I want to talk about on this blog or discuss in my personal blog, I’ll come back to this post and take a good look at that infographic. Thanks Copyblogger!

Jun 03

Small Business Sunday: Organsation

I have jumped on someone else’s bandwagon  and I am really pleased that this facility exists as I sometimes find it hard to think of what I should even talk about, when I’m talking about work. So, I’m piggybacking on Fee’s idea, she blogs at Vintage Fee and can be found on twitter under the same name.

Anyway, back to the the subject of Small Business Sunday, which I just had to get involved in. Fee describes it thus:

Small Business Sunday is a weekly feature about my personal experience as a small business owner. I will be explaining how I handle the ups and downs. I am by no means an expert and ultimately only you can be responsible for your own business. Think of this as some friendly advice!

Now I’m afraid I can’t guarantee to live up to those words but I am certainly going to give it a good go, although me and advice don’t often go hand in hand. The first of Fee’s topics is ORGANISATION and this is something I often think about.

I work three days a week as full time as possible, which means I am at my desk (approximately 25 seconds from my bed) by 9am and I try not to leave until 5pm, the other four days of the week I am up here between 2 and 3 hours when my daughter is napping to fill in any of the gaps that I haven’t managed to do on my work days. I am busy. I have several regular clients, one of whom has a particular time scale/deadline for the content I supply which cannot change and therefore, I work with these constraints in mind and ensure I am always ahead of deadline.

For me, disorganisation is much like lateness, it drives me literally to panic and although my current set up (I am a one woman business after all) is less than perfect, I ensure that I know where I stand on a daily/weekly basis. I am working on a properly organised system, with the introduction of a whiteboard and some sort of calendar facility in my office, rather than just using the scraps of paper I currently survive on but at present, that’s what works for me.

Excuse the handwriting and poor photography

A lot of my core workload is based on promotional items and news, so I am at the mercy of the companies I need to write about updating their websites and therefore, I cannot plan a whole week’s work in advance, I go on a day to day basis, making endless lists full of what look like gibberish and codes to anybody but me, as the awful on the left kind of shows you.

Anyway, lists like this mean I can fit in urgent work, ad hoc stuff and never have to miss out on a single opportunity which is extremely important to me as if I don’t pick up the work I’m sure someone else will, I’m not going to lie and pretend there aren’t hundreds out there looking for the work that I do.

I realise this picture isn’t a great representation of my organisation for potential clients but believe me it works and I am building upon it and what’s more, current clients seem happy with the service I provide.

On top of anything else I love my work and keeping it organised has got to be in some part key to its success, right?